Refund Policy

Last updated: November 1, 2026

This policy explains how refunds are handled for Fizzy subscriptions and related services. It does not limit rights that cannot be excluded under applicable Canadian law.

1. Subscription fees

Subscription fees are charged in advance for the selected billing period. Except where required by law or approved by Fizzy in writing, paid subscription periods are non-refundable and unused time is not converted into cash.

2. Billing errors

If you believe you were charged incorrectly, contact us at contact@fizzypos.com within 30 days with the invoice and account details. We will investigate and, where an error is confirmed, correct the charge or issue a refund to the original payment method.

3. Duplicate or unauthorized charges

Report a suspected duplicate or unauthorized charge promptly. We may ask for information needed to verify the account and payment event before processing a correction.

4. Setup, onboarding and custom work

Setup, onboarding, training, hardware, custom configuration and other professional services are refundable only where the applicable order form says so or where required by law. Any approved refund may be reduced by work already completed or third-party costs already incurred.

5. Approved refunds

Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider. Cancelling a subscription does not automatically create a refund; cancellation is handled under the Cancellation Policy.

6. Contact