Cancellation Policy

Last updated: November 1, 2026

This policy explains how a Fizzy customer can cancel a paid subscription. It is intended as a plain-language summary and forms part of the applicable order form or subscription agreement.

1. How to cancel

Send a cancellation request to contact@fizzypos.com from an authorized account contact. Include your business name, account email and the outlets you want to cancel. We will confirm the effective date in writing.

2. When cancellation takes effect

Unless your order form says otherwise, cancellation takes effect at the end of the current paid billing period. You can continue using the paid Services until that date. We do not normally prorate a partially used billing period.

3. Annual or custom agreements

Annual, discounted, onboarding or custom agreements may have different cancellation terms. The signed order form controls if it conflicts with this policy.

4. Data export

Before access ends, contact us if you need an export of Customer Data. We will make reasonable efforts to provide an available export in a commonly used format. Data retention and deletion are described in our Privacy Policy and Terms of Service.

5. Suspension for non-payment or misuse

We may suspend or terminate access for overdue fees, unlawful use, security risk or material breach, subject to applicable law and the agreement with you.

6. Questions